Caring for your loved ones with dignity and respect.
"Empowering Lives with Expert NDIS Support Coordination for Individuals wit
Caring for your loved ones with dignity and respect.
About Empower Ability Solutions Team
"Empowering Your Independence with Compassionate, Personalised NDIS Support — Because You Deserve to Live Life Your Way."
"Empower Ability Solutions is a trusted NDIS-registered provider committed to delivering compassionate, reliable, and person-centred care. We support individuals of all abilities to live independently and confidently in the comfort of their own homes. Our services are tailored to your unique needs, goals, and lifestyle — whether that’s daily personal care, community participation, or help around the house. With a dedicated team that truly cares, we focus on empowering you to live life your way, while ensuring your safety, comfort, and wellbeing every step of the journey.""Empower Ability Solutions is a trusted NDIS-registered provider committed to delivering compassionate, reliable, and person-centred care. We support individuals of all abilities to live independently and confidently in the comfort of their own homes. Our services are tailored to your unique needs, goals, and lifestyle — whether that’s daily personal care, community participation, or help around the house. With a dedicated team that truly cares, we focus on empowering you to live life your way, while ensuring your safety, comfort, and wellbeing every step of the journey."
Compassionate Support
At Empower Ability Solutions , we pride ourselves on providing compassionate support tailored to each individual's needs. Our team of dedicated professionals is trained to ensure the highest level of home health care services.
Why Choose Us?
Trusted Caregivers
Client-Centric Approach
Trusted Caregivers
Our caregivers are thoroughly vetted and undergo rigorous training to provide trusted home health care. We believe that trust is the foundation of effective care and strive to build strong relationships with our clients.
Flexible Services
Client-Centric Approach
Trusted Caregivers
We offer flexible home health care services tailored to fit your schedule and needs. Whether you require daily assistance or occasional support, Empower Ability Solutions is here to help.
Client-Centric Approach
Client-Centric Approach
Client-Centric Approach
At Empower Ability Solutions , our client-centric approach ensures that your preferences and needs are always the priority. We listen to your feedback and adjust our services to ensure your satisfaction.
Essential Legal Documents
Privacy Policy
Terms and conditions
Terms and conditions
Policy
Empower Ability Solutions
Effective Date: 8 August 2025
1. Purpose
Empower Ability Solutions is committed to protecting the privacy and confidentiality of all personal information we collect in the course of providing services under the National Disability Insurance Scheme (NDIS).
We comply with:
Privacy Act 1988 (Cth)
Austral
Policy
Empower Ability Solutions
Effective Date: 8 August 2025
1. Purpose
Empower Ability Solutions is committed to protecting the privacy and confidentiality of all personal information we collect in the course of providing services under the National Disability Insurance Scheme (NDIS).
We comply with:
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
NDIS Code of Conduct
NDIS Practice Standards
2. What Information We Collect
We only collect information necessary to deliver our services, including:
Personal details (name, address, date of birth, contact information)
NDIS plan details (plan number, funding, goals)
Health and medical information relevant to your support
Emergency contact information
Records of services provided and communications with you
3. How We Collect Information
We collect personal information directly from:
You, the participant
Your authorised representative, family member, or guardian
Health professionals, service providers, or the NDIA (with your consent)
We may collect information in writing, by phone, electronically, or in person.
4. Why We Collect and Use Your Information
We collect and use personal information to:
Deliver and coordinate your NDIS supports
Communicate with you, your family, and your representatives
Maintain accurate records for service delivery and compliance
Meet our legal and contractual obligations
Improve our services and participant outcomes
5. Sharing and Disclosure of Information
We will not share your personal information without your consent unless required or authorised by law.
Your information may be shared with:
The NDIA or NDIS Commission
Health and allied health professionals
Other service providers involved in your care
Legal or regulatory bodies (if required)
All sharing of information follows strict confidentiality requirements.
6. Storage and Security
We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure by:
Using secure, password-protected systems
Limiting staff access to information on a “need-to-know” basis
Providing regular staff training on privacy and confidentiality
Securely destroying or de-identifying information when no longer needed
7. Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections to ensure it is accurate and up to date
Requests can be made in writing to our Privacy Officer. We will respond within a reasonable time.
8. Complaints
If you believe your privacy has been breached, please contact our Privacy Officer. We will investigate and respond promptly.
If you are not satisfied, you can contact:
Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au | 1300 363 992
NDIS Quality and Safeguards Commission – www.ndiscommission.gov.au | 1800 035 544
9. Contact Us
Privacy Officer – Empower Ability Solutions
Email: admin@abilitysolution.com.au
Phone: 0401 500 278 / 0470 023 008
Website: https://empowerabilitysolution.com.au
Terms and conditions
Terms and conditions
Terms and conditions
Terms & Conditions
Empower Ability Solutions
Effective Date: 8 August 2025
1. Introduction
Welcome to Empower Ability Solutions. By using our website or services, you agree to these Terms & Conditions.
We provide services in line with the National Disability Insurance Scheme (NDIS), the NDIS Code of Conduct, and the NDIS Practice Standards.
If
Terms & Conditions
Empower Ability Solutions
Effective Date: 8 August 2025
1. Introduction
Welcome to Empower Ability Solutions. By using our website or services, you agree to these Terms & Conditions.
We provide services in line with the National Disability Insurance Scheme (NDIS), the NDIS Code of Conduct, and the NDIS Practice Standards.
If you do not agree to these terms, you should not use our website or engage our services.
2. Definitions
“We”, “Us”, “Our” – Empower Ability Solutions.
“You”, “Your” – Any participant, guardian, authorised representative, or website visitor.
“Services” – All supports, programs, and activities we deliver under the NDIS or otherwise.
3. Use of Our Website
You agree to use our website lawfully and in a way that does not infringe the rights of others.
Information on our website is for general purposes only and should not be taken as professional advice.
We may update or change website content at any time without notice.
4. NDIS Services
All services provided under the NDIS are delivered in accordance with a signed Service Agreement between us and you (or your representative).
This agreement outlines your rights and responsibilities, our service commitments, fees, and cancellation terms.
We deliver services that are person-centred, safe, and in accordance with the NDIS Code of Conduct.
5. Your Rights
As a participant, you have the right to:
Receive services that respect your dignity, privacy, and cultural background.
Make decisions about the supports you receive.
Provide feedback or make a complaint without fear of negative consequences.
Access the personal information we hold about you.
6. Our Commitments
We will:
Deliver services in a safe, respectful, and professional manner.
Protect your personal information in line with the Privacy Act 1988 and our Privacy Policy.
Provide you with clear information about your supports, costs, and changes to services.
7. Intellectual Property
All content on our website, including text, images, and logos, is our property unless otherwise stated.
You may not reproduce or distribute our content without written permission.
8. Privacy and Confidentiality
We collect, use, and store personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles (APPs), and our Privacy Policy.
9. Limitation of Liability
We aim to ensure the accuracy of the information provided but make no guarantees.
We are not liable for any loss, damage, or injury arising from your use of our website or services, except as required by Australian Consumer Law.
10. Complaints and Feedback
You can provide feedback or make a complaint at any time via our contact details.
We will respond promptly and in accordance with the NDIS Practice Standards.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
12. Contact Us
Empower Ability Solutions
Email: admin@abilitysolution.com.au
Phone: 0401 500 278 / 0470 023 008
Website Disclaimer
Complaints & Feedback Policy
Complaints & Feedback Policy
Empower Ability Solutions
Effective Date: 8 August 2025
The information provided on this website is for general informational purposes only. While we make every effort to ensure the information is accurate and up to date, we make no guarantees about its completeness, reliability, or suitability for any purpose.
1. No Professional Advice
The c
Empower Ability Solutions
Effective Date: 8 August 2025
The information provided on this website is for general informational purposes only. While we make every effort to ensure the information is accurate and up to date, we make no guarantees about its completeness, reliability, or suitability for any purpose.
1. No Professional Advice
The content on this site is not intended as, and should not be relied upon as, professional, medical, therapeutic, or legal advice. You should always seek appropriate professional guidance before making decisions related to health, disability services, or other important matters.
2. NDIS Services
While we are a registered NDIS provider, the information on this site does not replace the details in your individual Service Agreement with us. Your specific supports, funding, and arrangements will be confirmed in writing through that agreement.
3. External Links
Our website may contain links to external websites. We are not responsible for the content, accuracy, or security of these third-party sites. Access to these sites is at your own risk.
4. Limitation of Liability
To the fullest extent permitted by law, Empower Ability Solutions is not liable for any loss, damage, or injury that may result from the use of this website or reliance on its content.
5. Changes to This Disclaimer
We may update this Disclaimer at any time without notice. The most recent version will be published on our website.
6. Contact Us
If you have any questions about this Disclaimer, please contact us:
Empower Ability Solutions
Email: admin@abilitysolution.com.au
Phone: 0401 500 278 / 0470 023 008
Complaints & Feedback Policy
Complaints & Feedback Policy
Complaints & Feedback Policy
Empower Ability Solutions
Effective Date: 8 August 2025
1. Purpose
Empower Ability Solutions is committed to delivering high-quality, person-centred services. We value feedback and complaints as an opportunity to improve our supports, maintain compliance with the National Disability Insurance Scheme (NDIS), and meet our obligations under th
Empower Ability Solutions
Effective Date: 8 August 2025
1. Purpose
Empower Ability Solutions is committed to delivering high-quality, person-centred services. We value feedback and complaints as an opportunity to improve our supports, maintain compliance with the National Disability Insurance Scheme (NDIS), and meet our obligations under the NDIS Practice Standards, the NDIS Code of Conduct, and relevant Australian laws.
This policy outlines how participants, families, carers, and other stakeholders can provide feedback or make a complaint, and how we will manage it.
2. Principles
Our complaints and feedback process is guided by the following principles:
Accessibility – Our process is free, easy to use, and available in various formats.
Transparency – We handle all feedback and complaints fairly, respectfully, and without bias.
Confidentiality – We protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
No Reprisal – Participants and others can raise concerns without fear of negative consequences.
Timeliness – We respond and resolve matters promptly.
3. Scope
This policy applies to:
All participants and their representatives
Families, carers, and advocates
Staff, contractors, and volunteers
Any other stakeholders interacting with Empower Ability Solutions
4. How to Provide Feedback or Make a Complaint
You can provide feedback or make a complaint in the way that best suits you:
In person to any staff member
By phone: 0401 500 278 / 0470 023 008
By email: admin@abilitysolution.com.au
Through our website: https://empowerabilitysolution.com.au
By post: [Insert Office Address]
If you need help to make a complaint, you may ask a family member, friend, advocate, or support person to assist you.
5. Complaint Handling Process
1. Acknowledgement – We will acknowledge receipt of your complaint within 2 business days.
2. Assessment – We will review the matter, gather information, and determine the appropriate process.
3. Resolution – We will provide a written or verbal response within 21 business days, outlining our decision and any actions to be taken.
4. Follow-up – We will check in with you to ensure the matter has been resolved to your satisfaction.
If a resolution cannot be reached, we will explain why and provide information on external avenues for review.
6. External Complaint Options
If you are not satisfied with our response, you may contact:
NDIS Quality and Safeguards Commission – 1800 035 544 | www.ndiscommission.gov.au
Office of the Australian Information Commissioner (OAIC) (for privacy-related complaints) – 1300 363 992 | www.oaic.gov.au
7. Continuous Improvement
All feedback and complaints are recorded and reviewed as part of our continuous improvement process. This helps us to identify service gaps, staff training needs, and opportunities for better participant outcomes.
8. Responsibilities
Management – Ensure complaints are handled in line with this policy, NDIS requirements, and Australian law.
Staff – Respond professionally to all feedback and complaints, and escalate when necessary.
Participants and Stakeholders – Provide honest and respectful feedback to help us improve our services.
9. Policy Review
This policy will be reviewed at least annually, or sooner if required by changes in law or NDIS guidelines.